Hello,
Thank you for taking the time to write to us.
You are probably referring to the other comments you left. We manually approve comments below 3 stars because we want to provide personalized follow-up for each of them. When a customer leaves a rating below 3, we want to see how we can address the issue.
This is our internal process for following up with our customers. However, I can confirm that we publish all of them.
I have reviewed all the ratings, and they have all been published. My team will be in touch with you in the next few hours based on your other comments.
Thank you,
